How we protect your data at Lusso Mare Istria.
Introduction. Lusso Mare Istria ("we", "us", "our") operates the website and accommodation services at Villa Celine, Alberi 300A, 52475 Savudrija, Croatia. This Privacy Policy describes how we collect, use, store and protect your personal data. By using our website, making a reservation or contacting us, you acknowledge that you have read, understood and agree to this policy. We reserve the right to update this policy at any time; continued use after changes constitutes acceptance.
The data controller is the operator of Lusso Mare Istria. For any questions about your personal data, contact us at lussomareistria@gmail.com or +387 63 294 832.
We collect personal data that you voluntarily provide when making a reservation, contacting us, subscribing to the newsletter or using our website forms: name, email address, telephone number, postal address, arrival and departure dates, number of guests, special requests, payment information (processed by payment providers), IP address and technical data (browser, device) for security and analytics.
Providing certain data is necessary for contract performance (reservation). Failure to provide required data may result in our inability to fulfil your reservation.
We process your data on the basis of: (a) contract performance (reservations, accommodation, invoicing); (b) our legitimate interests (marketing to existing clients, fraud prevention, improving our services); (c) consent (newsletter, optional communications); (d) legal obligations (tax, accounting, regulatory compliance).
We do not use your data for purposes incompatible with those stated above unless required by law or with your consent.
We may share data with: payment processors, banks, accountants, legal advisors, IT and hosting providers, and authorities when required by law. We select partners who comply with applicable data protection standards. We do not sell or rent your data to third parties for their marketing. Data may be transferred to countries outside the EU/EEA; in such cases we ensure appropriate safeguards.
Our website may use cookies and similar technologies for functionality, analytics and security. By using the site you consent to our use of essential cookies. For non-essential cookies we seek consent where required by law. You may configure your browser to restrict or block cookies; this may affect site functionality.
We retain data only for as long as necessary for the purposes described, or as required by law (e.g. tax records). Contract-related data is typically retained for several years after the end of the business relationship. Marketing data is retained until you withdraw consent or object.
We implement technical and organisational measures to protect your data against unauthorised access, loss or alteration. However, no method of transmission or storage is 100% secure. You use our services at your own risk in this regard.
Depending on applicable law, you may have the right to: access your data; request rectification or erasure; restrict or object to processing; data portability; withdraw consent; lodge a complaint with a supervisory authority. To exercise these rights, contact us at lussomareistria@gmail.com. We will respond within the time limits set by law.
This policy does not limit our rights under applicable law. To the extent permitted by law, we shall not be liable for breaches of this policy caused by force majeure, third-party failures or circumstances beyond our reasonable control.
Last updated: March 2026. We reserve the right to amend this Privacy Policy. The current version is always available on this page.