Reservation conditions and cancellation policy for Lusso Mare Istria.
These reservation and cancellation terms apply to all bookings at Lusso Mare Istria (Villa Celine, Alberi 300A, 52475 Savudrija, Croatia). By making a reservation you confirm that you have read, understood and accept these terms. They form part of the contract between you and the operator.
A reservation is valid only when confirmed in writing by us (email or other written confirmation). Availability shown on the website or by other means is indicative and subject to confirmation. We reserve the right to refuse reservations at our sole discretion. The deposit (usually 30% of the total amount, unless otherwise specified) must be paid within the deadline stated in the confirmation. Failure to pay by the deadline will result in automatic cancellation of the reservation without further notice. The remaining balance is due on arrival or as specified in the confirmation.
Early booking rates and special offers (e.g. reservations made by a specified date with a discount) are strictly non-refundable. By choosing an early booking rate you expressly agree that the full amount paid for early booking is non-refundable in all circumstances, including cancellation, no-show, force majeure, illness, travel restrictions or any other reason. Early booking offers may not be combined with other promotions unless we expressly agree in writing. We are under no obligation to rebook, postpone or refund early booking reservations.
The following applies only to reservations that are not early booking or other non-refundable offers. Cancellation more than 30 days before scheduled arrival: refund of the deposit minus an administrative fee of up to €150. Cancellation 14–30 days before arrival: 50% of the deposit is retained. Cancellation less than 14 days before arrival: the full deposit is non-refundable. No-show: the full booking value may be charged. All dates are calculated based on the scheduled arrival date at the accommodation.
Accepted methods of payment will be specified in the confirmation. All amounts are in EUR unless otherwise stated. Late payment may result in cancellation and retention of amounts already paid. We reserve the right to request identification and a damage/security deposit on arrival.
We shall not be liable for non-performance or delay due to force majeure (including but not limited to natural disasters, pandemics, war, civil unrest, government restrictions, strikes, extreme weather, or other events beyond our reasonable control). In such cases we may offer to rebook for alternative dates subject to availability and our agreement; we are under no obligation to refund. For early booking reservations, no refund or rebooking applies even in force majeure. For standard reservations in force majeure situations we will consider each case individually, but any goodwill gesture (e.g. partial refund or rebooking) is at our sole discretion and does not create a precedent.
Date changes or modifications are subject to availability and our acceptance. Administrative fees may apply. For early booking reservations, changes may result in loss of the early booking rate and/or forfeiture of amounts paid. We reserve the right to refuse changes.
We reserve the right to cancel or modify a reservation if we are unable to honour it (e.g. damage to property, safety concerns). In such cases we will offer a full refund or alternative dates. Our liability is limited to the amount paid; we exclude liability for indirect, consequential or incidental damages including travel costs, lost time or disappointment.
Guests must comply with house rules, local laws and regulations. We reserve the right to evict guests who breach these terms without refund. The number of guests must not exceed the maximum stated in the confirmation. Unauthorised parties or commercial use are prohibited.
These terms are governed by the laws of the Republic of Croatia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Croatia. If any provision is held invalid, the remainder remains in force. Our failure to enforce any right does not waive that right.
For all enquiries: lussomareistria@gmail.com or +387 63 294 832. We recommend travel insurance that covers cancellation.